BY ADELE CASANOVA
Sandra Scarlette, Owner of Pat’s Body Shop & Towing, is a woman of perseverance, vision, and faith. She started her career washing cars for her brother, George Pat Scarlette, who first began the business in his home in 1964. The business eventually moved to its current location on Country Club Road in 1972. Sandra purchased the business from her brother in 1997and has led the company to explosive growth. Pat’s Body Shop & Towing now offers state of the art collision repair, 24 hour towing, interior work, mechanical work, custom painting, and restoration work, and works with all insurance companies.
Pat’s mechanical repair technicians are BMW and Mercedes master certified and work on all makes and models of cars using the latest in diagnostic and repair equipment. Pat’s interior repair expert has over 30 years of experience offering all types of interior repair. Pat’s towing service is on both the Winston-Salem City and NC Highway Patrol towing rotation, and serves a large local client base. They offer 24/7 emergency towing. “Our towing service stays very busy,” says Sandra. “I wish I had added this service years ago.” So along with collision repair, mechanical, custom painting, and restoration work, Pat’s does it all!
Sandra believes in a “Dream Big” philosophy through which she has built Pat’s Body Shop and Towing into one of the area’s few complete auto care facilities. Sandra is also recognized as one of the largest completely woman-owned shops in the United States. And she is not done yet. Her faith in God guided her to stick with the business through both personally tough times and economic recession. “The recession of 2008 was a time of learning for me,” Sandra says, “I stuck to my faith and held on, even though everyone was telling me I wouldn’t make it through the recession.”
And make it through she did! Over the past seven years, Sandra has acquired three additional buildings along Country Club Road, adding needed space for the increased list of services Pat’s now offers. She is hoping to add another building in the near future to house the company’s new paint center. Her latest building acquisition, on the corner of Country Club Road and Styers Ferry Road, will house both a used car sales lot as well as a “Goodies & More” gift shop.
Sandra is an avid car collector and President of Winston-Salem’s Generation Vettes car club. One of her buildings houses her “Girl Cave,” where she displays her car collection and where she holds music concerts, cruise-ins, church gatherings (she is also an Ordained Minister!) and car club meetings. This very fun, attractive space can be rented out for private gatherings such as wedding receptions and bridal showers.
Sandra values her staff and fosters a safe, happy work environment in which customers will always find exceptional service. The mission at Pat’s Auto Body & Towing is to “provide each customer with personal one on one service.” Pat’s Body Shop & Towing has been chosen the winner several times in the Winston-Salem Journal’s Reader’s Choice Award, including for both Body Shop and Detail Shop in 2018. Pat’s also carries an A+ rating with the Better Business Bureau.
Sandra lives her faith through the business and says, “Our real goal is to help people. We often get to know our regular customers and find ways to support them spiritually through difficult times.” This aspect of her work is the most rewarding part of owning and running Pat’s Body Shop & Towing.
And true to her “Dream Big” philosophy, Sandra has also started a music promotions business, Scarlette Productions, in which she helps up and coming musical artists, in a variety of genres, to gain public recognition. She hopes to host a music festival later this year at one of her Country Club locations, featuring Scarlette Productions music clients
Pat’s Body Shop & Towing is located at 5720 Country Club Road and can be reached via phone at 336-945-3767 or email at firstname.lastname@example.org. For more information, please visit pats-bodyshop.com. You can follow them on Facebook, Twitter, Instagram, and YouTube. Give them a call for a free estimate!