Smokin’ Harley-Davidson National Award Recognizes Commitment to Customer Service



Anyone who spends time driving the highways knows there are no shortage of motorcycles on the roads and for many generations, riders have chosen one brand for its innovative designs, classic styles, community of riders that is much like a family, and the unforgettable attitude that is Harley-Davidson. Locally, Harley-Davidson enthusiasts go to Smokin’ Harley-Davidson of Winston-Salem, NC, for not only their bikes, but for service, parts and accessories, apparel, the Riding Academy, and their onsite restaurant, Extreme Wings N Things. Recently, Smokin’ Harley-Davidson was named one of the Top 25 Dealers in America, by Dealernews. Ray Perry, the Dealer Principal and General Manager of Smokin’ Harley-Davidson, said, “Being recognized by Dealernews as one of the Top 25 Harley-Davidson dealers is something we don’t take lightly. This is the motorcycle and power sports industry’s longest running and most prestigious retail competition.”

Smokin’ Harley-Davidson opened in May 2009, and in the past 8 years has sold over 5,200 units to satisfied customers in the tri-state area. Beyond offering a well-known product with a long history in the industry, Smokin’ Harley-Davidson strives daily to live up to their philosophy. “It is the mission of Smokin’ Harley-Davidson to provide the best possible customer service to all motorcycle riders and enthusiasts. Our friendly, knowledgeable and professional staff will assist, inspire and educate each customer while fulfilling their wants and needs, and by making their dreams become a reality. We realize that customer service is the only thing that will bring a customer back into the store. Here at Smokin’ we take pride in how we treat our customers. We provide the best customer service in the Carolinas and we consistently exceed every expectation,” commented Perry.

Ask anyone what name comes to mind when they think of American motorcycles and you’ll likely hear ‘Harley-Davidson’ high on the list. Harley-Davidson has become synonymous with bikes, not just because they sell so many, but also because their bikes simply look, sound and ride like no other. Even if customers come to Smokin’ Harley-Davidson just to start their motorcycle journey on a Harley, they stay because of the overall experience they have from the moment they walk into the store.

“We have the latest inventory of new and pre-owned Harleys in the Carolinas. While customers may come for the selection, they can go a few places for service, parts and apparel, however, they come back to us. The Dealernews competition recognizes motorcycle and power sports dealerships across the United States for the commitment to the customer, and it awards dealers for their efforts to be ambassadors for the sport, the industry and the rider lifestyle in their markets. With over 12,000 power sports dealerships in the country, this award is a high honor. I can’t express what this recognition means to us. We have been in the Top 100 Dealerships for the last three years and then to be a Top 25 is indicative of the demonstrated managerial leadership, in addition to our outstanding staff and our great customers. This award encompasses all of the things we believe in: teamwork, community service, business management, job knowledge and most of all, customer service. We were also given the ‘best idea’ award for team incentive,” Perry stated.

Smokin’ Harley-Davidson will celebrate their achievement with a Top 25 Party on October 21, 2017, at their location. “This is going to be a good time to celebrate our staff, but most importantly our customers, who have made us what we are today!” commented Perry.

Smokin’ Harley-Davidson is located at 3441 Myer Lee Dr., Winston-Salem, NC. Hours of operation: Monday-Saturday 9 am- 6 pm; Sunday 10 am- 4 pm. For more information visit smokinharley.com or call 336-790-6094.


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