Family is an important word to the staff at Vienna Village. The facility has been a family run business for 50+ years, and they view those residing in Vienna Village as family members. You won’t find an institutional feeling when you walk through the doors. Instead, you find soft colors on the walls, lots of landscape prints running along the corridors, warm wooden floors, smiling faces, and large private rooms (many with personal furnishings) with a private bath.
Heather Parker, Business and Food Service Manager, grew up on the property. Her parents, Ann and James Lowe, still live in their home at Vienna Village and act as Administrators. Chris Parker, Heather’s husband, is the Director of Human Resources. Cheri Malek, Director of Community Relations, joined the Vienna Village team five years ago and has many years in the assisted living industry. The longevity of the staff members speaks to the philosophy of family and caring. Person-centered care, individually suited to each resident, is the hallmark of Vienna Village. As Heather shared, “It is all about the care. This is not a job. It’s our life.”
The management staff is well integrated into the residential staff with offices scattered throughout the one level facility. This has ensured that all the management staff has an opportunity to know their residents. The caregiver to resident ratio during the peak need time (generally first shift) is 1 to 5, which is quite remarkable for the assisted living industry. Hands-on care is of upmost importance at Vienna Village. The average tenure of the staff is over five years. As Cheri mentioned, “Consistency is important to our residents. Routine daily activities, meal times, and community activities that remain on schedule are important to the sense of care and home atmosphere to our residents.”
Vienna Village has expanded over the years and continues to update their building and grounds as needed. Residents and families enjoy the variety of gardens that surround the building. Butterflies are attracted to the shrubberies, and each resident’s window has a birdfeeder right outside. The porch areas are wide and inviting with rocking chairs to enjoy the outside.
All meals are served family style in the dining room. In-room snacks and beverages are available between meals. As a special touch, each resident gets to select the lunch menu on his or her birthday. Heather shared that roast beef is a frequent birthday meal request.
There are plenty of activities to enjoy, geared to the interests of the residents. The on-site activity director maintains a full calendar of social events. There’s a men’s group that gets together on a regular basis, a once-a-month lunch outing, games galore (Scrabble, cards, a puzzle room, and bingo), plus arts & crafts, and a library. Exercise is also a regular part of the activities or sitter-cize, as it’s known at Vienna Village. Group movie and TV events are regularly planned. “Family visits are like visiting parents in their home,” Heather shared. That’s the way it should be and the way the folks at Vienna Village want it to be for their residents and the families who trust the care of their loved family members to them.
Vienna Village is located at 6601 Yadkinville Rd., Pfafftown. You may contact them via phone at 336.945.5410 or via e-mail at email@example.com. For more information about their services, visit their website at viennavillage.com.